Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all payments made on this website for consultancy, advisory, documentation assistance, facilitation support, coordination services, and related professional services provided by Perfection Consulting India Pvt Ltd. By making any payment on this website, the user confirms that they have read, understood, and accepted this policy along with the applicable Terms & Conditions and Privacy Policy.

1. Legal Basis of This Policy

1.1 By placing an order and making payment on this website, the user enters into a valid service arrangement for consultancy and facilitation support.

1.2 The user acknowledges that services may begin shortly after payment through internal workflow activation, executive allocation, review, communication, and backend processing.

1.3 The user further agrees that electronic records, online acceptance, transaction details, and digital communication may be relied upon for service, compliance, and dispute-resolution purposes.

2. Nature of Services

2.1 The services offered on this website are professional consultancy and support services and may include guidance, document scrutiny, drafting support, procedural assistance, case handling, application coordination, expert allocation, support communication, and follow-up assistance.

2.2 Such services involve immediate deployment of trained manpower, professional time, operational resources, communication systems, and technology infrastructure.

3. Cancellation Requests

3.1 Users may request cancellation by emailing our support team with complete transaction details and a clear reason.

3.2 All cancellation requests are reviewed strictly on a limited basis and only before service initiation.

3.3 Once service initiation has taken place, cancellation may not be allowed.

4. Service Initiation

4.1 For the purpose of this policy, “service initiation” includes any one or more of the following:

• 4.1.1 Creation of a task, order, ticket, case file, or internal processing entry
• 4.1.2 Allocation of an executive, consultant, specialist, or backend team member
• 4.1.3 Any attempt to contact the customer through call, WhatsApp, SMS, or email
• 4.1.4 Review, checking, verification, sorting, or assessment of submitted information/documents
• 4.1.5 Commencement of backend processing, drafting support, or preparation work
• 4.1.6 Consultation scheduling, workflow activation, or internal resource allocation

5. Refund Eligibility

5.1 Refunds are not automatic and are considered only in limited and exceptional situations.

5.2 Every refund request is assessed on the basis of service stage, internal effort already deployed, operational costs incurred, payment charges, and customer-side cooperation.

5.3 Refund requests should ordinarily be raised within 6 hours of successful payment.

6. Deduction Structure for Approved Pre-Initiation Refunds

6.1 If a refund request is received before service initiation, the following deduction structure may apply:

• 6.1.1 Request raised within 2 hours of payment: minimum 25% deduction
• 6.1.2 Request raised after 2 hours but within 6 hours of payment: minimum 40% deduction
• 6.1.3 Request raised after 6 hours but before verifiable service initiation: up to 50% deduction

6.2 These deductions may include payment gateway charges, banking charges, administrative costs, communication expenses, document handling costs, verification costs, platform expenses, and customer acquisition costs.

6.3 The above deductions form part of the company’s disclosed commercial policy and are not a statutory percentage fixed by law.

7. No Refund After Service Initiation

7.1 Once the service has been initiated, the payment shall ordinarily be treated as final and non-refundable.

7.2 This is because consultancy and facilitation services involve immediate and non-recoverable deployment of manpower, professional effort, internal systems, communication resources, and processing time.

7.3 Refund shall generally not be available merely because the customer:

• 7.3.1 Changes their mind after payment
• 7.3.2 Decides not to continue
• 7.3.3 Becomes unresponsive
• 7.3.4 Fails to provide documents or information in time
• 7.3.5 Does not utilise the service fully after work has commenced

8. Non-Refundable Situations

• 8.1 Incorrect, incomplete, misleading, or false information submitted by the customer
• 8.2 Delay caused by failure to provide required documents, responses, clarifications, or approvals
• 8.3 Government portal issues, downtime, technical errors, objection, rejection, or delay at authority level
• 8.4 Change of mind after payment or after internal work has begun
• 8.5 Customer not answering calls, emails, or support communication within a reasonable time
• 8.6 Any stage where work has already been assigned, reviewed, initiated, or processed
• 8.7 Any stage where third-party cost, expert effort, or backend resource has already been consumed
• 8.8 Delay or non-completion caused by customer-side non-cooperation

9. No Guarantee of Government Outcome

9.1 The company’s role is limited to consultancy, support, facilitation, and assistance.

9.2 Final approval, issuance, rejection, objection, or resubmission, wherever applicable, rests solely with the concerned government authority, department, statutory body, or official portal.

9.3 Payment made for consultancy/support services is not contingent upon final government approval or outcome.

10. Service Credit / Wallet Adjustment

10.1 In suitable cases, and solely at the discretion of the company, a customer may be offered service credit, wallet balance, or adjustment against a future eligible service instead of a monetary refund.

• 10.1.1 Such service credit shall be non-cashable and non-withdrawable
• 10.1.2 It may be used only for eligible future services offered by the company
• 10.1.3 Unless otherwise specified, service credit may remain valid for up to 180 days
• 10.1.4 Once issued, service credit cannot be encashed or transferred as cash compensation

11. Customer Cooperation Requirement

11.1 Customers are expected to provide accurate information, timely documents, clear responses, and reasonable cooperation during the service period.

11.2 Failure to cooperate may affect service timelines, processing, and refund eligibility.

12. Chargeback / Payment Dispute

12.1 If a customer initiates a chargeback, reversal request, payment dispute, or claim of unauthorised transaction after placing an order and/or interacting with the service process, the company reserves the right to submit relevant records before the payment gateway, bank, financial institution, or competent authority.

12.2 Such records may include order details, transaction details, communication history, service logs, call records, system activity, submitted information, IP/device data, and proof of policy acceptance, to the extent available.

12.3 Fraudulent or abusive chargeback attempts may be contested through lawful remedies.

13. Refund Processing Timeline

13.1 If any refund is approved, it is generally processed within 7–10 working days.

13.2 Actual credit timelines may vary depending on banking channels, payment gateway cycles, card/UPI networks, and the customer’s financial institution.

14. How to Request Cancellation / Refund

• 14.1 Email: support@perfectionconsultingindia.com
• 14.2 Share your Name, Registered Phone Number, Email ID, Service Name, Payment Reference ID, Payment Date, and Reason
• 14.3 Attach transaction proof or screenshot, if available

15. Communication and Electronic Records

15.1 For quality, service coordination, compliance, training, and dispute-resolution purposes, the company may maintain records of order details, support communication, call attempts, messages, workflow activity, and related electronic records as per applicable law and internal business requirements.

16. Company Discretion and Consumer Rights

16.1 All refund/cancellation decisions are subject to internal verification, service records, and applicable policy terms.

16.2 Nothing in this policy is intended to override any non-waivable rights available to consumers under applicable law.

17. Legal Jurisdiction

17.1 Any dispute arising from payments, cancellations, refunds, use of services, or interpretation of this policy shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.