Customer Dispute Policy

Perfection Consulting India Pvt Ltd aims to provide transparent and responsible consultancy support. If you have any dispute or concern regarding our platform services, you may raise a complaint as per this policy.

How to Raise a Dispute

You may raise a dispute by emailing our support team with your registered details and transaction information.

• Email your complaint to: support@perfectionconsultingindia.com
• Mention: Name, Phone, Email, Service Applied For, Date, Payment Reference (if any)
• Attach supporting documents/screenshots wherever applicable

Response Timeline

We typically acknowledge complaints within 24–48 working hours and aim to provide a resolution within 7–10 working days, depending on the nature of the dispute.

Dispute Categories

• Payment/transaction related issues
• Service coordination and communication issues
• Incorrect information submitted by user
• Delay due to third-party portals or external authorities

Resolution Method

Resolution may include clarification, additional support, correction guidance, or refund eligibility review, strictly in accordance with our Refund & Cancellation Policy.

Non-Applicable Disputes

• Disputes arising from government authority rejection or delays beyond our control
• Cases where user provided incomplete/incorrect information
• Disputes raised after unreasonable delay without supporting records

Governing Law

This policy is governed by the laws of India and disputes shall be subject to the jurisdiction of Delhi courts.